Privacy Policy

Last updated: 24 May 2018

General

This privacy policy (“Privacy Policy”) applies to all personal information collected through and processed in connection with the Website (www.quicksilvercontrols.com, and store.quicksilvercontrols.com) (which may be accessed by a number of aliases including qcontrol.com), and Services offered by QuickSilverControls, Inc.. (“QCI”, “we” or “us”), located at:


QuickSilver Controls, Inc.
990 N Amelia Ave.
San Dimas, CA 91773 USA


Email: Sales@quicksilvercontrols.com
Telephone number: +1 909 599 6291


Your privacy is important to QCI which acts as the data controller within the meaning of the General Data Protection Regulation. In this Privacy Policy we inform you of our practices regarding the collection and processing of your personal information when visiting our Website or using our Services.

2. What we collect

2.1. Information provided by you.


When you register on the website, or order product via email or fax, we ask for the following personal information in order to create an account for you: a. your first and last name b. your email address If you want to use the Services offered by us, for example placing an Order, you may also be required to provide the following additional personal information: c. your billing information d. your shipping information e. your address f. your phone number g. your tax registration information

2.2. Automatically generated information


We also collect “Automatically Generated Information” about your behavior during your use of our web site. This information may include IP addresses, type of browser, browser settings, date and time, what features your use and for how long and other information regarding your use of the Service. We may also collect this information by using “cookies” in accordance with Clause 6 of our Privacy Policy.

3. How we use it and on what grounds we use it

3.1. Any personal information provided by you on the Website will be used for providing the Services, Support or Products to you.


3.2. Our web servers collect logging and analytical information for the sole purpose of improving the Website and our Services.


3.3. We may draw up statistical and demographic data rendered anonymous and use this for performance monitoring, improvement of the Service and public relations.


3.4. The processing of your personal data is based on the following grounds:

  • Your consent;
  • Compliance with a legal obligation;
  • The preparation or performance of an agreement with you;
  • Our legitimate interests.


3.6. When we process personal data on the basis of your consent, you can always revoke your consent.


3.7. We may disclose the collected personal information if we reasonably believe that it is required by law, regulation, court order or any government authority.


3.8. We can have a legitimate interest to process your personal data, namely to resolve disputes or legal procedures or for statistical reasons, to improve our services and public relations.


3.9. We can be legally or contractually obliged to process your personal data. The processing of your personal data can also be necessary to enter into a contract with you. In these cases, we can only continue our relationship with you when you provide us with the needed personal data.

4. How long we keep your private information:

4.1. We do not retain your personal information for any longer than is necessary for the purposes mentioned in this Privacy Policy or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.


4.2. When we process your personal information due to legal obligation, we will store your personal information for the period which is determined by the law.


4.3. When we process your personal information on the basis of your consent, we will store your personal information until you revoke your consent.

5. Third-Parties:

We employ other parties to perform functions on our behalf. Examples include, hosting services, customer relationship management, analytics, and payment processing services. These selected parties may process your personal information only to the extent that is necessary to perform such functions on our behalf and subject to our instructions.

6. Cookies:

6.1 We may store some information in the form of a so-called “cookie” on your device, such as your computer, to offer a more user-friendly and efficient Website and Services. A “cookie“ is a small string of information that is saved temporarily or permanently on your computer when you visit the website.


6.2. We use so-called “functional cookies” (first-party cookies), which only serve the technical operation of the Website and Services. These cookies remain on your computer after you close your browser and may be used by your browser on subsequent visits to our websites. Once you disable these cookies by means of your browser settings not all functionalities of the Website and Services are accessible.


6.3. We also use so-called “analytics cookies” (third-party cookies) to better understand how you interact with our Websites and Services and to improve them overall. These cookies remain on your computer after you close your browser and may be used by your browser on subsequent visits to our websites.


6.4. You can disable any cookie and delete existing cookies in your Internet browser options at any time. You will find further details in the help section of your browser. However, not all functionalities of the Website may be accessible without cookies.

7. Security

We recognize our responsibility to protect the information you entrust to us. QCI implements appropriate technical and organizational measures to secure your personal information against loss or against any form of unlawful processing. These measures guarantee an appropriate level of security, taking into account the state of the art and the costs of implementation, and having regard to the risks associated with the processing and the nature of the data to be protected. These measures shall also aim at preventing unnecessary collection and further processing of your personal information.

8. Your rights

8.1. You have the right to request access, rectification, erasure, restriction, data portability and the right to object against the use of your personal information. However, we can decline your request in case we have compelling legitimate grounds which override your interests, or the processing is for the establishment, exercise or defense of legal claims.


8.2. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal data. We will answer your request free of charge, however reserve the right to charge a reasonable fee for carrying out your request in case your request is excessive or is manifestly unfounded.


8.3. You can send your request to exercise your right(s) to Sales@quicksilvercontrols.com. Be as clear and precise as possible in your email. In any case state which right you want to exercise and on what grounds. We will answer your request within one month after receipt, unless we need more time. Then we will inform you within one month after receipt of your request that we need a maximum of another two months. Within this period of time, we will notify you about whether we can fulfil your request or not. In case we cannot fulfil your request, we will let you know on what ground.


8.4. If you have any complaints about our privacy practices, we would appreciate if you could seek contact with us first. Together we can try to find and take away the source of your complaint. Your complaint can be send to: Sales@QuickSilverControls.com

9. Changes to this privacy policy

We may change how we collect and use personal information at any time and without prior notice, at our sole discretion.


We may change this Privacy Policy at any time. If we make material changes to the Privacy Policy, we will notify you either by posting the changed Privacy Policy on the Platform or by sending an email to you. We will also update the “Last Updated Date” at the top of this Privacy Policy. If we let you know of changes through an email communication, then the date on which we send the email will be deemed to be the date of your receipt of that email.


It’s important that you review the changed Privacy Policy. If you do not wish to agree to the changed Privacy Policy, then we will not be able to continue providing our Services to you, and your only option will be to stop accessing the Website.

10. Questions & suggestions

If you have any questions or suggestions about our privacy practices, please feel free to contact us by email via: sales@quicksilvercontrols.com